Frequently Asked Questions
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Although an insurance company may recommend repair shops for you, you ultimately have the choice in deciding who can repair your vehicle.
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Please visit the NCDOI “After an Accident” page to learn steps you should take after an accident and what you should be aware of going into the insurance claim process.
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The length of a repair varies and depends heavily on several factors. Considering newer vehicle technology, parts availability, and insurance approvals, and the vehicle damage, our typical timeline is 3-6 weeks.
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We currently offer financing through Synchrony. If you’re interested, reach out to us with questions about terms and how you can apply.
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While we don’t provide rental cars, we work closely with companies like Go Rentals, Enterprise, and Hertz to help accommodate you during the length of your repairs. We can help schedule your rental so it’s available to you when you drop off your vehicle.
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Please click here for more info regarding our Customer Rides.
What Some Insurers Might Tell You
After an accident, navigating the insurance process can feel overwhelming. You should always know that you have a choice in where your vehicle is repaired. You are not required to use an insurance company's preferred repair facility or obtain more than two estimates simply because they ask you to. If you are recommended a repair facility by the insurance company, they are legally required to provide you a written disclosure stating that you are not required to use their suggested shop. Not doing so is against North Carolina’s anti-steering laws.
We work directly with your insurance company and the adjuster to develop the appropriate repair plan for your vehicle. From the initial estimate through the completion of your repair, we do our best to help make the process as straightforward and stress-free as possible.
You chose your vehicle. You should have a choice in who repairs it.
Need to submit an insurance complaint?
If you believe that you have been treated improperly by the insurer(s) involved in your collision, you may wish to consult an attorney and/or file a complaint with the NC Department of Insurance. To file a complaint with the NC DOI, click here or the logo located beside this text to navigate to the official NC DOI website.
